HTC Responds to Frequent Cosmos Complaints, Guarantees Enhancements



The lengthy awaited Vive Cosmos launched final week. No less than amongst vocal early adopters, fanfare appears muted and factors to a handful handful of widespread complaints. Lower than every week after launch, HTC supplied up a response which acknowledges some points, rebuts others, and guarantees to ‘work to enhance Cosmos and the proprietor expertise’.

Posting to the official Vive Weblog in an entry titled ‘Vive Cosmos: Persevering with to Replace‘, HTC responds to 4 widespread complaints highlighted by reviewers and early adopters: Monitoring efficiency in low-light, content material compatibility, controller battery life, and ergonomics.

Monitoring

Chances are you’ll recall that we had been stunned to search out initially that, in lighting situations that proved completely usable for different headsets, Cosmos complained that there wasn’t sufficient gentle and refused to provoke monitoring in any respect.

We had been so stunned by this that we postponed our assessment till we might affirm that our headset wasn’t faulty. In response to the difficulty, HTC rapidly pushed a patch which made Cosmos much less choosy about lighting situations. And whereas we famous in our assessment that monitoring efficiency degrades with out vibrant lighting, the patch at the least allowed the headset to perform after the Solar had set.

Within the weblog publish HTC defined what sort of setting Cosmos tracks greatest in, and mentioned they’ll ‘proceed to high-quality tune monitoring efficiency’:

Vive Cosmos makes use of inside-out monitoring, which requires knowledge factors in your play setting to ship probably the most correct monitoring, in addition to constant lighting. Arrange works greatest in a vibrant room with out mirrors or reflectors. Plain partitions with a scarcity of defining options might have an effect on monitoring.

Our engineering staff continues to high-quality tune the efficiency of the headset for various sorts of play environments and we’re wanting into low-light stories from some customers who had been getting a persistent “darkish setting” message. We’ve adjusted the notification window for low-light eventualities and the replace is already stay.

We’re persevering with to refine the monitoring and notifications in these eventualities and count on to launch one other software program replace quickly.

Content material Compatibility

HTC additionally addressed content material compatibility points. As a result of Cosmos is a SteamVR headset at its core (and poised because the sequel to the unique Vive, one other SteamVR headset), many customers anticipated their present Steam content material to work seamlessly with Cosmos, however not each title does but.

HTC mentioned it’s “working carefully with builders throughout shops to replace their titles with controls for Cosmos.” The corporate additionally mentioned they found a difficulty which has prevented some titles from launching with Cosmos even once they ought to be suitable. A repair is predicted this week.

On the corporate’s personal Viveport app retailer, HTC says that 90% of the highest 100 titles are suitable with Cosmos at present.

Controller Battery Life

HTC is hoping to appropriate a broadly circulated however purportedly inaccurate determine of simply two hours of battery life for the Cosmos controllers. The corporate goes on report to say customers can count on 4 to eight hours of battery life within the controllers relying upon the standard of the batteries used (every take two AA batteries).

The corporate means that battery life enhancements might come to the Cosmos controllers by saying that “our engineering staff will frequently work to optimize for efficiency.”

Ergonomics

HTC additionally responded to ergonomic and luxury complaints largely by suggesting that individuals are incorrectly becoming the headset.

The adjustable head strap and halo design stability weight distribution, and gentle and light-weight supplies make for all-day play. The person information illustrates the correct method to put on the headset. If you’re having points becoming your Cosmos comfortably to your head, please confer with it and get in touch with us in the event you can’t get your match fairly proper.

Which may be the case for some, however for others the halo-style head-mount may merely won’t match too effectively. Because the halo-style head-mount has change into extra common just lately there appears to be a divide between those that choose it vs. those that like the headscarf strategy.

In our Cosmos assessment we discovered that the headset’s ergonomic design suffers as a result of it’s tough to discover a snug perch for the headset which additionally permits for good alignment between your eyes and the lenses. That is partly because of the small candy spot of the lenses which don’t provide a lot tolerance for misalignment earlier than giving method to uncomfortably blurry visuals. Ergonomics are certainly an enormous problem for VR headsets due to the big selection of head shapes.

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HTC concludes its publish by writing, “we’re persevering with to work to enhance Cosmos and your expertise and can replace you with probably the most pertinent and well timed data because it turns into obtainable. If you’re experiencing any points, please contact us at www.vive.com/help/contactus.”

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